Last updated: 14 October 2026
At Clip ’n Climb Crawley, we take your privacy seriously. We are committed to protecting your personal information and being transparent about how we collect, use, store and share your data.
This Privacy Policy explains how we handle personal information when you visit our website, make a booking, purchase a membership, visit our centre or communicate with our team.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection legislation.
1. Who We Are
Clip ’n Climb Crawley is operated by Clip ’n Climb Crawley Ltd, an independently owned and operated Clip ’n Climb franchise.
For the purposes of UK data protection legislation, Clip ’n Climb Crawley Ltd is the data controller responsible for personal information collected through our website and business operations, except where another organisation acts as an independent controller.
Our contact details:
Business name: Clip ’n Climb Crawley Ltd
Website: https://clipnclimbcrawley.co.uk
Email: info.crawley@clipnclimb.co.uk
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.
2. Information We Collect
We may collect and process the following categories of personal information.
Personal and contact information
When you make a booking, purchase a membership, submit an enquiry or contact us, we may collect:
- Your name
- Email address
- Telephone number
- Billing information
- Booking details and preferences
- Information about participants attending our activities
Booking and participation information
When you book or participate in activities at our centre, we may collect information relating to:
- Your booking date, time and activity
- Participant names and ages
- Signed activity waivers and acknowledgements
- Relevant medical or accessibility information that you choose to provide
- Membership details and attendance history
- Communications relating to your booking or visit
Where health information is necessary for safety or accessibility purposes, we will handle it with additional care and identify an appropriate lawful basis and special category condition for processing.
Payment information
When you make a payment, your transaction may be processed through our booking system or an authorised third-party payment provider.
We do not intentionally collect or store complete payment card details on our website. Payment providers may process payment information securely in accordance with their own privacy policies and applicable security standards.
Website and technical information
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on our website
- Referral sources
- Cookie identifiers
- Information about how visitors interact with our website
Some of this information may be collected through cookies and similar technologies, subject to your consent where required.
3. How We Use Your Information
We use personal information to operate our business, provide our services and improve the customer experience.
This includes:
Managing bookings and memberships
To process reservations, manage admissions, administer memberships, issue confirmations and communicate important information about your visit.
Providing a safe environment
To administer activity waivers, maintain relevant participation records, respond to incidents and support the health, safety and wellbeing of customers and employees.
Customer service
To respond to enquiries, manage complaints, process refund requests and provide assistance before, during and after your visit.
Processing payments
To process transactions, maintain financial records, manage refunds and meet our accounting obligations.
Improving our services
To understand how customers use our website and services, identify opportunities for improvement and monitor business performance.
Marketing and communications
To provide information about upcoming events, promotions, activities and services where you have consented or where another lawful basis permits us to do so.
You can unsubscribe from marketing emails at any time.
Legal and regulatory compliance
To comply with applicable legislation, respond to lawful requests and maintain appropriate business records.
4. Our Lawful Bases for Processing
Under UK GDPR, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
| Lawful basis | How it applies |
|---|---|
| Contract | Processing bookings, memberships, payments and providing services you have purchased. |
| Legal obligation | Maintaining records and complying with applicable tax, accounting, safety and legal requirements. |
| Legitimate interests | Managing our business, improving services, maintaining security and responding to customer enquiries, where these interests are not overridden by your rights. |
| Consent | Sending certain marketing communications, using non-essential cookies and processing information where consent is required. |
| Vital interests | Processing necessary information in exceptional circumstances to protect someone's life. |
Where we process special category information, such as health information, we will also identify and rely on a relevant condition under Article 9 of UK GDPR.
Where processing is based on consent, you may withdraw that consent at any time.
5. Cookies and Website Tracking
Our website uses cookies and similar technologies to support website functionality, understand visitor behaviour and improve our online services.
Cookies are small text files stored on your device when you visit a website.
We may use the following categories:
Strictly necessary cookies
These cookies are essential for the website to function correctly, including security, navigation, booking functionality and remembering your privacy preferences.
These cookies do not normally require consent.
Analytics cookies
These help us understand how visitors use our website, including which pages are most popular and how customers navigate between pages.
Marketing cookies
These may be used to measure the effectiveness of advertising campaigns, understand interactions with our advertisements and deliver relevant advertising through platforms such as Meta.
Functional cookies
These support additional website features and preferences that are not strictly necessary for the website to operate.
Where required by law, we will obtain your consent before placing or accessing non-essential cookies.
We use CookieYes to help manage cookie consent preferences.
You can accept, reject or customise your cookie preferences through our cookie consent banner and revisit your choices using the cookie settings option available on our website.
For further information about individual cookies, their purposes and retention periods, please refer to our cookie declaration or cookie settings panel.
6. Third-Party Service Providers
We work with selected third-party providers to operate our website, manage bookings, process payments and deliver our services.
These may include:
- Website hosting and technical support providers
- Online booking and membership management platforms
- Payment processing providers
- Email and customer communication services
- Website analytics and advertising platforms
- Cookie consent management providers
- IT security and website performance services
We only share personal information where necessary and appropriate.
Where third parties process personal information on our behalf, we require suitable contractual and security safeguards.
Some third parties, such as payment providers and advertising platforms, may act as independent data controllers for certain processing activities. Their own privacy policies may also apply.
We do not sell your personal information to third parties.
7. CCTV and Security
CCTV operates within our premises to help protect customers, employees, visitors and property.
CCTV footage may be used for:
- Maintaining safety and security
- Preventing and investigating incidents
- Protecting customers, employees and property
- Investigating complaints and safeguarding concerns
- Supporting lawful investigations where appropriate
CCTV recordings are accessed only by authorised individuals and retained for a limited period, unless footage is required for an investigation, legal matter or other legitimate purpose.
Appropriate signage is displayed to inform visitors that CCTV is in operation.
Where CCTV systems are used to produce visitor statistics or operational insights, we will assess the privacy implications and apply appropriate safeguards.
8. Children's Personal Information
Our activities are designed for children and families, and we recognise the importance of protecting children's personal information.
Bookings for children should be made by a parent, guardian or another authorised responsible adult.
We may collect limited information about children where necessary to administer bookings, confirm activity eligibility, manage participation and maintain safety.
We aim to collect only the information reasonably necessary for these purposes.
Where appropriate, parents or guardians may contact us to exercise data protection rights on behalf of their children, subject to applicable legal requirements and the child's own rights.
We do not knowingly use children's personal information for targeted advertising.
9. Photography, Video and Marketing
From time to time, we may capture photographs or video footage at our centre for promotional, operational or other legitimate business purposes.
Where identifiable customers, particularly children, are featured in promotional materials, we will obtain appropriate permission where required.
We will not assume that participation in an activity automatically constitutes consent for identifiable images to be used in marketing.
If you have concerns about photographs or videos taken at our centre, please contact our team.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including applicable legal, accounting, safeguarding and operational requirements.
Retention periods vary depending on the type of information.
For example:
- Booking records may be retained for customer service, financial and legal purposes.
- Financial transaction records are generally retained for at least six years where required for accounting and tax purposes.
- Activity waivers and incident records may be retained for periods appropriate to potential legal claims and safeguarding obligations.
- CCTV footage is retained for a limited period unless required for an investigation.
- Marketing information is retained until you unsubscribe, withdraw consent or it is no longer required.
We periodically review the information we hold and securely delete or anonymise records when they are no longer needed.
11. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include:
- Secure website connections using HTTPS
- Restricted access to customer and booking information
- Password-protected systems and administrative accounts
- Appropriate security controls for third-party services
- Staff training and confidentiality requirements
- Regular reviews of systems and data handling procedures
Although we take steps to protect personal information, no internet-based service can guarantee absolute security.
12. International Data Transfers
Some of our service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that appropriate safeguards are in place as required by UK data protection legislation.
These may include UK adequacy regulations, approved contractual safeguards or other legally recognised transfer mechanisms.
13. Your Data Protection Rights
Under UK GDPR, you have a number of rights relating to your personal information.
Depending on the circumstances, these include:
Right of access: You can request a copy of the personal information we hold about you.
Right to rectification: You can ask us to correct inaccurate or incomplete information.
Right to erasure: You can request that we delete your personal information in certain circumstances.
Right to restrict processing: You can ask us to limit how your information is used in certain circumstances.
Right to data portability: You may be entitled to receive certain personal information in a structured, commonly used and machine-readable format.
Right to object: You can object to certain types of processing, including direct marketing.
Rights relating to automated decision-making: You have protections in relation to certain decisions made solely through automated processing.
Right to withdraw consent: Where we rely on consent, you can withdraw it at any time.
To exercise your rights, please contact:
We will normally respond to requests within one calendar month, although this may be extended where permitted by law.
Some rights are subject to exemptions and legal limitations.
14. Marketing Communications
We may contact you about upcoming events, promotions, special offers and new activities where we have an appropriate lawful basis to do so.
You can opt out of marketing communications at any time by using the unsubscribe link included in our emails or contacting us directly.
Opting out of marketing does not prevent us from sending essential service communications relating to existing bookings, memberships or transactions.
15. Links to Other Websites
Our website may contain links to third-party websites, booking platforms or other online services.
We are not responsible for the privacy practices or content of websites operated by other organisations.
We recommend reviewing the privacy policies of any third-party services you visit.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, technology, legal requirements or data processing activities.
Any updates will be published on this page, together with a revised last updated date.
We encourage visitors to review this policy occasionally.
17. Contact Us
If you have questions, concerns or requests relating to your personal information, please contact:
Clip ’n Climb Crawley Ltd
Email: dpo@clipnclimbcrawley.co.uk
Website: https://clipnclimbcrawley.co.uk
If you are unhappy with how we have handled your personal information, you also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Information Commissioner's Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
We would appreciate the opportunity to address your concerns directly before you contact the ICO.